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Services

Services

Bilingual BPO Services Built for Growth, Support, and Performance

Contacto.live combines human expertise, bilingual service, and AI-driven support to help businesses improve customer experience, strengthen operations, and grow with confidence.

Human Expertise + AI Support

We combine skilled professionals with intelligent workflows and automation.

Nearshore Bilingual Teams

Deliver English and Spanish support with cultural alignment and scale.

Flexible Business Solutions

From appointment setting to CRM automation, we build around your needs.

Core Services

Solutions Designed Around the Customer Journey

Appointment Setting

Generate more qualified meetings through structured outreach, bilingual teams, and efficient scheduling workflows.

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Inbound Support

Deliver responsive, professional customer service across voice, chat, and digital channels.

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Sales & Lead Generation

Strengthen pipeline growth with teams trained to engage, qualify, and move leads forward.

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Outbound Sales Support

Expand your reach with bilingual outbound teams focused on consistency, performance, and conversion.

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Virtual Assistants

Support your day-to-day operations with remote bilingual professionals handling coordination, admin, and communication tasks.

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Tech Support

Help customers and users resolve issues faster with structured technical support and guided troubleshooting.

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Surveys & Customer Feedback

Capture insights, customer sentiment, and market feedback through organized bilingual outreach.

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Social Media Support

Support your brand with message monitoring, customer interaction handling, and digital engagement assistance.

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AI Voice Agents

Handle repetitive, high-volume requests with human-like AI voice support available 24/7/365.

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Custom CRM / AI CRM

Manage leads, appointments, communications, and reporting through intelligent workflow visibility.

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  • Appointment Setting
  • Inbound Support
  • Sales & Lead Generation
  • Outbound Sales Support
  • Virtual Assistants
  • Tech Support
  • AI Voice Agents
  • Custom CRM & AI Automation

Our Process

How We Deliver Reliable, Scalable Support

STEP 01

Discover & Align

We learn your goals, service channels, customer expectations, and workflow needs.

STEP 02

Plan & Structure

We define the right bilingual staffing, scripts, automations, and reporting approach.

STEP 03

Launch & Execute

We deploy the service model with trained teams, clear processes, and operational support.

STEP 04

Optimize & Scale

We improve performance through QA, reporting, feedback loops, and intelligent refinement.

Ready to build a smarter support and sales operation?

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