Intelligent BPO
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- 2719 Hollywood Blvd #247, Hollywood, FL 33020, USA
- activate@contacto.live
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Call Us Anytime +786-855-4979
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Email Us activate@contacto.live
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Opening Hour Mon - Sat 8:00 - 6:30, Sunday - CLOSED
Get updates on bilingual support, AI-powered customer engagement, and business growth insights.
The Next Generation of Intelligent BPO
Bilingual Human Expertise
Powered by AI-Driven Support
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25+ Years
Nearshore Contact Center Solutions
Smarter Service.
Stronger Sales.
Contact Sales
Contact Sales
Bilingual
Why Contacto.live
A Modern BPO Partner Built for Human Connection and AI-Enhanced Performance
Bilingual Support That Builds Trust
Serve customers in English and Spanish with culturally aligned communication that improves customer satisfaction, loyalty, and conversion.
AI-Enhanced Operations
From workflow automation to real-time agent support and CRM visibility, we help businesses move faster without losing the human touch.
Core Services
Solutions Built Around Growth, Support, and Customer Experience
Appointment Setting
Convert more opportunities into qualified meetings with bilingual teams supported by smart follow-up workflows and structured outreach.
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Inbound Support
Deliver fast, professional service across voice, chat, and digital channels with human agents enhanced by intelligent routing and knowledge tools.
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Sales & Lead Generation
Strengthen pipeline growth with high-performing agents trained to qualify, engage, and move prospects forward.
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Outbound Sales Support
Expand your reach with bilingual outbound teams focused on consistency, performance, and measurable sales activity.
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Virtual Assistants
Support daily operations with remote bilingual professionals who handle admin tasks, communication flow, scheduling, and customer coordination.
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AI Voice Agents
Handle repetitive, high-volume requests 24/7/365 with human-like AI voice support while your live team stays focused on complex conversations.
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How We Work
How We Combine People, Process, and AI
Discovery
Strategic Business Alignment
We learn your goals, workflows, customer expectations, service channels, and KPIs so we can build the right bilingual support model for your business.
Execution
Trained Teams + Intelligent Workflows
We deploy bilingual agents, AI-assisted processes, CRM visibility, and performance structure to support service, sales, and operational efficiency.
Optimization
Continuous Improvement Through Data
We refine scripts, workflows, QA, and staffing decisions using real performance data, customer insight, and AI-enhanced reporting.
AI-Powered Capabilities
Technology That Supports Better Conversations, Better Decisions, and Better Results
Performance Intelligence
Use QA and operational insights- Strengthen service and sales outcomes
Ready to modernize your customer support, sales operations, and business communications?
Industries
Bilingual Support Solutions for High-Opportunity Industries
We help growing businesses improve customer engagement, appointment flow, support operations, and sales performance through intelligent BPO solutions.
Home Services
Healthcare
Real Estate
Legal Services
Ecommerce & Retail
Automotive
Financial Services
Hospitality
Built for businesses that value responsiveness, accountability, bilingual service, and modern support solutions.
Testimonials
What Clients Value About Working With Us
Contacto.live helped us improve response times, appointment quality, and bilingual customer support without losing the human touch our brand depends on.
Operations Leader
Home Services Industry
Their team brought structure to our lead flow, better follow-up, and a more professional customer experience supported by technology and real people.
Sales Director
Growth-Focused Business
What stood out most was the combination of human support, AI-enabled processes, and true flexibility. They adapted quickly to our business needs.
Customer Experience Manager
Multi-Channel Support Team
Latest Insights
Insights on Intelligent BPO, AI Support, and Customer Experience
Ready to apply and grow with Contacto.live?
Explore open opportunities and submit your application through our recruiting portal.