Last updated: October 15, 2026
These Terms of Service govern access to the Contacto Live website and platform, including CRM tools, communications, connected accounts, AI features, workflow automations and related services. Your signed service agreement or order may contain additional terms for your particular services.
1. Agreement and account authority
By creating an account or using Contacto Live, you agree to these Terms. If you use the services for a business, you represent that you are authorized to act for that business. If you do not agree, do not use the services. You must be legally able to enter into an agreement.
You must provide accurate account information, keep your credentials secure, manage access for your team and promptly notify us of suspected unauthorized access. Each business is responsible for activity performed through its authorized users and connected accounts.
2. Services and availability
Contacto Live provides tools that may include CRM records, shared messaging, appointments, marketing content, scheduled publishing, workflow automations, AI assistants and connected services. Features available to your business depend on your plan, configuration, provider approvals and any separate service agreement. A description of a feature does not mean it is enabled or available for every account.
We may maintain, update or change the platform. We do not guarantee uninterrupted access, message delivery, publication, specific campaign results, leads, appointments, sales or revenue. Do not rely on the platform for emergency communications.
3. Connected accounts and third-party services
You may authorize connections to services such as WhatsApp, Facebook, Instagram, TikTok, Telegram, Google or other supported providers. You must own the account or have permission to connect and operate it. You authorize the actions you configure or request, such as retrieving account information, sending messages, publishing content, managing supported business information or creating calendar events.
Third-party terms, usage limits, permissions, account eligibility, review requirements and charges apply. Providers may restrict, reject, delay or discontinue access. Contacto Live is not responsible for a provider's independent decisions. You may disconnect an integration using available platform settings or the provider's account controls. Disconnecting does not undo actions already completed or automatically remove stored CRM records.
4. Responsible communications and marketing
You are responsible for having a lawful basis and any required consent to collect or use contact information, send marketing messages, place calls, record conversations and run advertising or outreach campaigns. Honor opt-out and do-not-contact requests, maintain applicable suppression lists, and follow the rules of each connected channel.
Do not use the service for spam, misleading claims, impersonation, harassment, unlawful discrimination, fraud, deceptive reviews, intellectual property infringement or other unlawful activity. You must not bypass access controls, attempt to access another business's information, distribute malicious code or interfere with platform operations.
5. AI features and workflow automations
AI-generated text, images, videos, voice responses and other output may be inaccurate, incomplete or unsuitable for your business. Review output and verify important details before relying on it or using it in a campaign. You are responsible for the instructions, knowledge sources, permissions and approval settings you provide.
When you enable an automatic workflow, you authorize the configured actions to run under its triggers and schedule. Test workflows before enabling them for customers and monitor their operation. Verify booking availability, contact details, pricing and commitments through the relevant business systems. AI features are not a substitute for qualified legal, medical, financial or other professional advice.
6. Your content and business data
You retain your rights in the content and business data you submit. You grant Contacto Live the permission needed to host, process, transmit and display that material to provide your requested services and configured integrations. This permission does not transfer ownership of your business data to us.
You represent that you have the rights and permissions needed for uploaded materials, contact lists, recordings, brand assets and campaign content. Rights in AI-generated output may depend on applicable law and provider terms; we do not promise that output is unique or eligible for intellectual property protection.
Keep copies of information important to your business. Use available export options or contact us about access to your records before ending service.
7. Privacy and security
Our Privacy Policy explains how information is processed, including connected-account data and privacy requests. Businesses using the platform are responsible for their own customer notices, access permissions and lawful instructions. Do not submit information that your service agreement or applicable law prohibits us from processing.
We use security measures intended to protect the platform, but no system is completely secure. Report suspected security incidents or unauthorized access to mario@contacto.live.
8. Plans, fees and managed services
Fees, billing frequency, usage allowances, renewals, cancellation conditions and any refund arrangements are those disclosed in your applicable order, plan or service agreement. Third-party usage, messaging, calling, AI processing or advertising costs may be separate where disclosed. These Terms do not establish a new price, cancellation fee or refund policy.
Virtual Assistant, onboarding, campaign support and other human services are provided only as agreed for your account. The scope, schedule, responsibilities and deliverables should be set out in your service agreement. You remain responsible for authorizing business decisions and supplying accurate information.
9. Platform rights
The platform software, interface and Contacto Live branding are owned by us or our licensors. Subject to these Terms and your applicable agreement, you may use the platform for your authorized business activities. You may not resell access, copy protected platform materials or use our branding without permission, except where expressly authorized or permitted by law.
10. Suspension and ending service
We may restrict or suspend access where reasonably necessary to address unlawful use, a security threat, material breach, a provider restriction or payment obligations under your agreement. Contact us to discuss cancellation and data access. Any agreed notice periods and contractual obligations continue to apply.
Ending service does not remove responsibilities arising from earlier activity. Retention and deletion of personal information are addressed in the Privacy Policy and any applicable data-processing agreement.
11. Service limitations and applicable rights
To the extent permitted by law, the platform is provided on an “as available” basis without a promise that it will meet every requirement or operate without errors. Any additional warranties, remedies or limitations of liability agreed in your signed service agreement apply to your services.
Nothing in these Terms excludes rights or liabilities that applicable law does not allow the parties to exclude. Mandatory legal rights continue to apply.
12. Changes and contact
We may update these Terms and will display the revised date on this page. Where required by law or your agreement, we will provide additional notice. Changes do not override a signed agreement unless the agreement permits that change or the parties agree.
For questions about these Terms, contact Contacto Live at mario@contacto.live or 2719 Hollywood Blvd, Hollywood, FL 33020. For a dispute, contact us with the details so we can try to resolve it; any dispute procedures in your signed agreement and applicable mandatory law remain in effect.